Return & Exchange Policy

At Helily, we strive to provide the highest quality products and ensure customer satisfaction. Please read our policy carefully before placing your order.

Returns & Refunds

• We do not offer returns or refunds on any purchases.

• All sales are considered final once the order has been confirmed and dispatched.

Exchange Policy

We only offer exchanges under the following conditions:

• The item received is damaged, defective, or incorrect.

• The exchange request is made within 3 days of receiving the order.

• The product must be unused, unwashed, unworn, and returned with its original tags and packaging.

Exchange Process

• Contact our customer support team through WhatsApp or email with your order number and clear photos of the item.

• Once your request is approved, we will guide you through the exchange process.

• Customers may be responsible for applicable courier charges unless the exchange is due to an error on our part.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Products that have been worn, washed, altered, or damaged after delivery.

• Exchange requests submitted after the specified timeframe.

• Items purchased during special promotions or clearance sales (unless received damaged or incorrect).

Thank you for shopping with Helily. We appreciate your trust and are committed to delivering timeless fashion with exceptional quality.